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Director of Management Services

Property Management
Real Estate
17001192 Requisition #
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Newmark Knight Frank (NKF) is one of the world's leading commercial real estate advisory firms. We provide a fully integrated platform of services to prominent multinational corporations and institutional investors across the globe, as well as to occupiers, owners and developers of real estate on a local, regional and national level.


Together with London-based partner Knight Frank and independently-owned offices, NKF's 14,100 professionals operate from more than 400 offices in established and emerging property markets on six continents.


Job Description:

To enhance and maximize the value of the owner’s investment in commercial office buildings and facilities in the District. Direct District business to maximize its profitable growth and return on investment. Plan, organize, direct and control the activities of the District so as to optimize the utilization of all resources under his/her control. Participate in formulation of overall corporate objectives, policies and plans as they pertain to the District.

Essential Job Duties:

  • Be responsible for leading the business development and profitability in the District for revenue and bottom line profit. Source and develop relationships with decision makers leading to business development. Solicit, prepare and respond to proposal requests. Cooperate and build relationships with and actively seek referral business from other company units and offices. 
  • Seek ways to develop and implement outstanding service programs for clients and tenants.
  • Develop and implement staff planning and management development programs to meet the on-going management and professional requirements, as well as ensuring that trained, capable personnel are provided as a continuous product of such programs in all levels of the District for promotional progression. Coordinate the hiring of managers and qualified staff personnel. In accordance with policy, screen for best candidates, providing recommendations to senior management for final selection, if possible. Select “key” managers and potential management candidates and plan for their development on a long-term basis. Ensure that management personnel are compensated commensurate with their responsibilities and performance. 
  • Review and evaluate the District’s performance on a continuing basis and establish proper measures of performance and variance to plan; counsel direct reports as to execution of programs. Provide direction for modifications of plans or implementation of contingency plans in accordance with prevailing business conditions.
  • Direct the development of District’s strategic plans, and ensure their proper execution. Initiate and authorize expenditures, appropriations and commitments and pricing strategies which are within the limitations of delegated authority and for those outside this level, recommend appropriate action.
  • Ensure that information requirements and reporting are related to the individual needs of management, that feedback controls are designated and that proper information flow is maintained, standardized and utilized.
  • Implement policies and procedures in accordance with published directives, local codes/laws and procedures to ensure compliance.
  • Work closely with the managers to ensure that the property succeeds as a profit center or expense control for ownership.
  • When necessary, assist the leasing agents and property managers with prospective leases to optimize the economics of the deal. If within the purview of the management responsibilities, ensure that manager’s review and approve all leases before being submitted to the owner’s representative for signature and determine which leases should be reviewed by legal counsel.
  • Survey the competitive properties to understand the nature of the client’s competitors and the condition of their assets.
  • Conduct and maintain relationships with national “key” clients/tenants, industry and trade associations, representatives or government, public service organizations, customers and vendors. Engage in other outside activities consistent with the company’s responsibilities to the community and the industry.
  • Direct, review, approve, present, and implement all annual and long-range budgets including necessary capital expenditures for each property.
  • May work with Property Mangers in assisting the owner’s representatives in the preparation of its long-range strategy program and capital budget for its properties. The owner’s representative should be a part of the on-going budget preparation process so there is not surprise when the final plan becomes ready for presentation.
  • Review monthly management reports to ensure the reports include the schedules required by ownership/management contract or Newmark Knight Frank.
  • Inspect the buildings on a frequent basis to determine the efficiency and effectiveness of the building personnel. Meet with tenants as frequently as possible to obtain their comments and recommendations to ensure that operations and quality standards are being maintained.
  • All emergencies, major problems or issues of major consequences affecting the investment must be reported to senior management and the owner’s representative as soon as possible by fax or phone.
  • Work with Owner’s (or other) corporate legal counsel, approve and coordinate all management agreements, lease agreements, service contracts, etc. for the building as necessary.
  • May be responsible for the review, design, bidding and construction of all tenant construction and capital improvements.
  • May perform other duties as assigned.


Skills, Education, and Experience

  • Bachelor’s degree in business administration or a real estate related field, Master’s Degree preferred. CPM and/or RPA designation
  • Minimum 15 years’ experience in property management, marketing and leasing of office buildings.
  • Previous experience should include senior management experience with a third party management firm, owner or developer of “Class A” property in a major metropolitan area and management business development
  • Computer proficiency
  • Strong skills in the following areas: business management, human relations, financial analysis, budgeting, relationship building, time management, planning and organizing, written and verbal communications
  • Unchallenged integrity, good negotiating and presentation skills, work under pressure, ability to perceive problems and react quickly to effect solutions
  • Broker or salesman license as required for property management in the state/s where business is transacted

Benefits and Perks:

  • Industry leading Parental Leave Policy (up to 16 weeks)
  • Generous healthcare
  • Bright Horizons back-up care program
  • Generous paid time off
  • Education reimbursement
  • Referral Program
  • Opportunities to network and connect
Benefits/perks listed may vary depending on the nature of your employment with Newmark Knight Frank and the job location


Working Conditions: Normal working conditions with the absence of disagreeable elements


Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.


Newmark Knight Frank is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


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